FAQs

Don't see your question here? Send us an e-mail!

Shopping Questions

Kids clothes sizes NB – 16 and shoes NB – big kid size 5. Some ladies (perfect for tweens or yourself). 
Hundreds of new pieces are uploaded every Wednesday - subscribe to our newsletter and be the first to know when they are live!
Our clothes are in amazing condition! We spend hundreds of hours each month carefully evaluating each resale piece. We are VERY strict about the condition of the clothes and only accept clothes in excellent condition (or better!) .
We rank each piece using the following scale:
Brand New - these clothes are brand new, they have never been purchased (or worn) before!
New with Tags – These clothes have never been worn before but have been owned by a family. Maybe Grandma bought a size too small and Mom never got around to returning it…these clothes have never been worn before! 
Practically New – Might as well be new! There are no tags on these clothes - they may have been worn once or twice. When you see them, you would expect to see tags!
Excellent Condition – These clothes have been washed a few times but are still in excellent condition. We do not sell clothes with stains, tears, fading or pilling.
Kids sizes vary among manufacturers. For each piece of clothing on our website, we list the manufacturer's size. We don’t buy clothes that have visibly shrunk. 

For each pair of shoes on our website, we list the Canadian/US equivalent of the manufacturer's size.  
If you have a question about sizing, please send us an e-mail!
Yes, you can come to our retail store, 597 Mount Pleasant road in Toronto, ON.
No worries if you can't come by the store - we have a 100% satisfaction guarantee. If you purchase a piece and are not completely satisfied, let us know!
We accept most major credit cards, including Visa, Mastercard and American Express. You may also use your PayPal account and Apple Pay. 
FREE economy shipping on all orders over $100 in Canada and the U.S. (before taxes and shipping), excluding "remote locations" (you know if you live in one of those!); $8.95 flat-rate GTA shipping; $15 flat-rate shipping on other orders.
We also offer free pick-up at our store in Toronto (597 Mount Pleasant Rd). 

In store - Unworn/unused items purchased in-store are eligible for exchange or store credit within one week of purchase. 

Online - Unworn/unused items purchased online are eligible for an exchange within one week from the delivery of the items.  All shipping costs are paid by the customer unless the item has been damaged before or during delivery or there has been some other error by our account. LWS is not responsible for items returned to us without us first being notified and/or items returned with a shipping alternative where you cannot trace the package. 

All LWS tags and all other original tags must be attached. We do not accept returns on any bedding, sleep wear, sleep sacks, bathing suits, baby carriers or undergarments. Returns are discretionary upon inspection of the item once received by us.

Selling Questions 

See our selling page for more information on what we are currently accepting and for all our guidelines and policies.  Send us an e-mail if you have any additional questions.